Refund Policy
Payments for PrevailReady are processed by Paddle.com, our merchant of record. Refunds are issued by Paddle to the original payment method.
Subscriptions
If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription. After that, you can cancel at any time to stop future renewals, and your plan stays active until the end of the paid period. Renewal payments can be refunded if you request it within 14 days of the renewal and have not generated a report since that renewal.
Pay-per-report purchases
A per-report purchase can be refunded within 14 days if the report could not be generated because of a fault in our software.
How to request a refund
Email support@prevailready.com with the email address you used to buy, or contact Paddle through the link in your receipt. We aim to respond within two business days.
Your statutory rights
This policy does not affect any rights you have under the consumer laws of your country.